Be sure to provide contact information that users can rely on when seeking help. For some support functions, such as resetting passwords or getting additional attempts at a learning activity, you may want users to contact someone other than technical support. For these purposes, set up a local administrator and share their contact information with users.
Choose the appropriate client or your own organization.
In the Settings screen,
from the Edit menu choose
Support Information.
You see a new
set of fields.
Specify the email address and phone number a user will see on their Help page and can use to receive support.
Note: Support contact information is used as the default for each client you add, but can be over-ridden for a specific client.
