Configuring Support Information

Be sure to provide contact information that users can rely on when seeking help. For some support functions, such as resetting passwords or getting additional attempts at a learning activity, you may want users to contact someone other than technical support. For these purposes, set up a local administrator and share their contact information with users.  

  1. In the Settings screen, from the Edit menu choose Support Information.
    You see a new set of fields.

  2. Specify the email address and phone number a user will see on their Help page and can use to receive support.